Information about our terms and conditions.
Declaration of Agreement
By placing an order with HMS Honey, you confirm that you have read, understood, and agreed to the terms and conditions of our service. You acknowledge that our products are handcrafted in small batches, and as such, variations in colour, texture, and flavour may occur—each jar is unique, just like the bees that made it.
We are committed to ethical, eco-friendly practices and strive to ensure every order reflects our values of sustainability, transparency, and care for nature. Your support helps us protect pollinators and preserve the environment.
Thank you for choosing HMS Honey. From our hive to your home, we’re honoured to share our harvest with you.
Terms & Conditions
Welcome to HMS Honey! By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully.
- Our Products
All our honey is raw, unprocessed, and handcrafted in small batches. As a result, natural variations in colour, texture, and flavour may occur. These are not defects but a reflection of the natural process and seasonal changes.
- Ordering & Payment
Orders can be placed through our website using secure payment methods. Once your order is confirmed, you will receive an email notification. We reserve the right to cancel or refuse any order at our discretion.
- Shipping & Delivery
We aim to dispatch orders within 3–5 working days. Delivery times may vary depending on location and courier services. We are not responsible for delays caused by third-party carriers.
- Returns & Refunds
Due to the nature of our products, we cannot accept returns of opened items. If your order arrives damaged or incorrect, please contact us within 24hours of delivery, and we’ll do our best to resolve the issue.
- Sustainability Commitment
We are committed to eco-friendly practices and ethical beekeeping. Our packaging is recyclable or compostable wherever possible, and we continuously strive to reduce our environmental impact.
- Privacy Policy
We respect your privacy. Any personal information you provide is used solely to process your order and improve your experience. We never share your data with third parties without your consent.
- Intellectual Property
All content on this website—including text, images, and branding—is the property of HMS Honey and may not be used or reproduced without permission.
- Contact Us
If you have any questions about these terms, please get in touch at [your email/contact form].
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